What’s our return or exchange policy?

All returns and/or exchanges must be initiated here
We accept returns within 30 days of delivery
All merchandise must be returned unworn, unwashed, and undamaged
Refunds are issued to the original form of payment used to place the order
Exchanges are only available when requesting a different size for the same product
All returns and exchanges are processed within a week of the package’s arrival at our warehouse

How long does it take to process a return?

All returns and exchanges are processed within a week of the package’s arrival at our warehouse. If you have been refunded, once the refund has processed it usually takes about 5-10 business days for it to show up in your account. If you are experiencing any delays with seeing the funds back in your account, please contact your bank provider. If you have any further questions regarding this, please feel free to reach out to our Fan Support via sales@hellstarclothes.com

What if my items are damaged or defective?

Please reach out to our Fan Support via sales@hellstarclothes.com. Be sure to include your confirmation number and a picture of the product you received.

What’s Our Cancele and Refund policy?

Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99.00 USD on this cancellation.

We do not guarantee cancellation of orders during any period and we reserve the right to process your order. Email us at sales@hellstarclothes.com to cancel your order.

Orders can be changed within 24 hours from the moment you order.

You cannot get a refund except if you have the following case:

  • You do not receive your order at all.
  • It has not been 24 hours since you placed the order!

We follow a 30-day return policy if your product is not the one you ordered. In case your product defects, please email us and we will change your product.

We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at sales@hellstarclothes.com to change your order.